The terms 'Success Measures' can mean different things to different people and businesses.
Sometimes they're referred to as goals or Key Performance Indicators, on other occasions they may be described as targets or business metrics.
The key thing to realise is that you're unlikely to be using any HT2 Labs products just for the sake of it and that there will always be some sort of measure you are trying to have an impact on.
Sometimes you'll have this information immediately to hand, but sometimes you may need to go searching for it. If you're struggling to identify any Success Measures there may be some worth in asking yourself/your project sponsor the following questions:
- What was it about Product X that interested you?
- What business KPIs is this project looking to impact?
- Have you been given a figure or target that this project is looking to influence?
- How will you know if this project is having the impact within the business that you want it to?
If you're still struggling to come up with some Success Measures you may find the following list useful.
Business Led Success Measures
- Increased sales/revenues/ROI
- Decreased staff turnover/Increased retention.
- Increased customer satisfactions scores.
- Positive effect on employee surveys.
- Increase/decrease on Social Media praise/complaints.
- Less customer complaints.
- Positive effect on mystery shopper scores.
- Decrease in errors.
- Decrease in calls to IT support desk.
- Reduction in time to competence.
- Positive observations and reports from Regulators.
- Course completions
- Increased Compliance completions.
- Increase in conversion rates
- Reduced incidents and accidents.
- 360° feedback scores.
- Decreased Time to market.
- Reduced carbon footprint.
- Decreased/Increased reports of non-compliance.
- Reduced infection cases.
- Decrease in sickness/absence figures.
- Increase in vacant posts being filled internally.
- Decrease in personnel leaving during/on completion of probation period.
Personal Success Measures
It’s also worth considering that you may have some ‘personal’ success measures in addition to any business-led criteria. These may include
- How positive was the end user experience?
- What did the support from HT2 look like ‘post sale’?
- How easy was the platform to use for for admins?
- How scalable and adaptable was the platform beyond the initial use case?
So that's our take on Success Measures, but we're keen to hear yours..
Is there anything you'd add to any of the above lists? If so, do please post in the community section.